St.George Lycabettus Lifestyle Hotel is solely the sales agent for the
accommodation services in hotels and other services, such as flights, offered
on these pages. In the event of a booking the contractual agreement is
exclusively concluded between you and the respective hotel or any other service
provider (e.g. tour operator, travel insurer, airline, car rental firm, etc).
The following terms and conditions, therefore, apply exclusively to our
agency activities. They have no influence on the conditions at which the booked
services are provided. Reference is made to the relevant Terms and Conditions
of the hotel and/or other companies, which become part of the contract when you
enter into an agreement.
I. AGENCY INSTRUCTIONS
1. On completing a booking procedure, you instruct us to arrange
accommodation in a hotel or another service of the company you have selected.
You are bound by your booking request (contractual offer) for a maximum of 24
hours. If we or the respective service provider have not confirmed the booking
by this time in writing, by telephone, by e-mail (electronic mail) or in any
other way, you are no longer bound by your booking request.
2. Our contractual commitment shall be restricted to the arrangement of the
offered and existing services. The provision of services themselves is not part
of our contractual duties.
II. LIABILITY RESTRICTION,
STATUTE OF LIMITATIONS
1. Insofar as we have not assumed a particular contractual duty through
explicit agreement with you, we shall not be liable for the conclusion of
contracts corresponding to the booking request with the companies for which we
act as an agent.
2. Without explicit agreement or warranty in this respect, we shall not be
liable with respect to the arranged services themselves for faults in the
provision of services and for personal injury or damage to property which you
may sustain in connection with the service arranged.
3. Our liability arising from the culpable infringement of agency duties
shall not be affected by the above provisions.
4. We are fully liable in accordance with the Produkthaftungsgesetz (German
Product Liability Act) in cases where a guarantee or a purchasing risk is
explicitly assumed as well as on account of wilful or grossly negligent
breaches of duty. We are similarly fully liable in the event of wilful or
negligent injury to life, limb or health. We are liable for material damage
caused or financial loss incurred as a result of ordinary negligence only in
the event of a breach of those duties, the fulfilment of which is made possible
in the first place by the proper implementation of the contract and on the
fulfilment of which the relevant party to the contact may rely to a particular
degree (“essential contractual duties”), limited, however, to the damages
typical of this type of contract that are foreseeable at the time the contract
is entered into.
The services shall be paid directly to the service providers in accordance
with the Terms and Conditions of the latter.
IV. BOOKING CONFIRMATION;
We shall not assume any liability for the loss of travel documents.
V. REBOOKING, CANCELLATIONS
Rebooking or cancelling booked and confirmed services or withdrawing from
these shall only be possible in accordance with the Terms and Conditions of the
respective service providers. The costs for rebooking or withdrawal shall be
determined by these Terms and Conditions.
Data We Collect
Online reservation procedure
Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.
Data given automatically
There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.
Data given from other sources
Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.
Data we share with others
We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.